Overview
The Certified Arborist Tree Service ("Company," "we," "us") operates certifiedarboristtreeservice.com ("Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information you provide directly: When you submit an estimate request, contact form, or call our phone number, we collect your name, phone number, email address, property address, and any description of services you provide.
Usage data: Like most websites, we automatically collect certain technical information when you visit the Site, including your IP address, browser type, referring URL, pages visited, and time spent on the Site. We collect this data through analytics tools (currently Google Analytics 4).
Phone tracking: We use CallRail to track which marketing channels drive phone calls. CallRail may associate your call with the marketing source that led you to our Site. Call recordings may be retained for quality assurance purposes.
Cookies: We use cookies for analytics and site functionality. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
How We Use Your Information
- To respond to your estimate requests and inquiries
- To schedule and fulfill tree care services
- To send service reminders or follow-up communications (you may opt out at any time)
- To analyze how the Site is used and improve its performance
- To understand which marketing channels drive customer contact
- To comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Analytics platforms (Google Analytics), call tracking (CallRail), CRM software, and email/SMS services that help us operate our business. These providers are contractually bound to use your information only to provide services to us.
- Legal requirements: We may disclose information if required by law, subpoena, or other legal process.
- Business transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the successor entity.
Data Retention
We retain customer contact information for as long as necessary to provide services and fulfill our business obligations, or as required by applicable law. You may request deletion of your information at any time by contacting us (see below).
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise any of these rights, contact us at the information below. We will respond within 30 days.
Children's Privacy
This Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
External Links
The Site may contain links to third-party websites. This Privacy Policy applies only to certifiedarboristtreeservice.com. We are not responsible for the privacy practices of third-party sites.
Changes to This Policy
We may update this Privacy Policy periodically. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the Site constitutes acceptance of the updated policy.
Contact
Questions or requests regarding this Privacy Policy:
The Certified Arborist Tree Service
Nashville, TN
[email protected]
(615) 703-2611
